Noticeboard

The Phlebotomy Clinic run by NELFT in the Church Elm Lane Medical Practice Building will be open from Friday 10th July 2020 for appointment only blood tests. Please use the link below to book an appointment with the Phlebotomy clinic of your choice. Church Elm Medical Practice is not part of NELFT and cannot help with any queries relating to services run by them.

 

https://10to8.com/book/nelftbookabloodtest/?utm_source=tte_comms&utm_medium=c2_viral

https://www.barkingdagenhamccg.nhs.uk/Local-services/blood-tests.htm

Coronavirus information update 25/03/2020

Due to the changes made to the NHS advice regarding COVID-19 on Monday 23rd March 2020, Doctors of the World have updated the COVID-19 translated guidance at: https://www.doctorsoftheworld.org.uk/coronavirus-information/

It is now available in English, Albanian, Arabic, French, Portuguese, Spanish, Turkish, Polish, Romanian, Russian. The following languages will also be available soon: Bengali, Dari, Farsi, Hindi, Kurdish Sorani, Mandarin, Pashto, Urdu, Vietnamese, Tigrinya, Amharic, Malayalam, Somali, Bulgarian, Latvian, and Hungarian. 

The guidance is based on NHS and the UK Government’s updated advice and health information, and we have produced translated versions thanks to the support and assistance of the British Red Cross, Migrant Help, Clear Voice, and the Eastern European Resource Centre. We really hope it will help to ensure this important guidance reaches migrant and asylum-seeking communities in the UK.

COVID 19 update - Appointments at the surgery from 11/3/2020 until further notice:

From 11/3/2020 we will be providing telephone triage appointments with our doctors until further notice. This is to minimise the risk to patients and staff to the coronavirus and avoid any unnecessary contact. Patients may be contacted by our reception team to change face to face appointments to telephone consultation with doctors or nurses where a face to face appointment is not needed.

  • You can go on the e-consult website here to self-check symptoms and receive on the spot medical advice.
  • Visit the 111 website for information about the coronavirus and up to date guidance.

Please accept our apologies for any inconvenience this may cause you. Thank you.

Coronavirus Information

If you’ve travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, fever or shortness of breath – or have been in close contact with someone with confirmed coronavirus – please stay indoors and visit the 111 website for more information or advice using links: https://111.nhs.uk/service/covid-19

Even if symptoms are mild - do not go to a GP surgery, pharmacy or hospital and avoid close contact with other people. For latest advice, visit the Department of Health website or click https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public 


We provide flu vaccinations to eligible patients during the flu season from September to March. Please contact us for more information or to book an appointment.

We offer online appointments, please log in https://www.patientaccess.com/Please contact our reception staff for further details or if you do not have log in details for our online services.

We would like to inform all patients that your named GP is: Dr Mina Goyal.

We offer Minor Surgical & Family Planning services to our patients.

IMPORTANT NOTICE: The prescription line will now be open from 09.30-10.30 Monday-Friday. Please visit the prescription page for all other ways to order your prescription.

PLEASE NOTE: UNFORTUNATELY THE SURGERY NO LONGER PROVIDES EXTENDED HOUR CLINICS. WE WILL HOWEVER CONTINUE TO MAKE EVENING APPOINTMENTS AVAILABLE UNTIL 6.30PM ON MONDAYS AND WEDNESDAYS FOR COMMUTERS.

PLEASE NOTE: The GP surgery is based in Church Elm Lane Health Centre which also houses other community services including Phlebotomy, Health Visitors and Talking Therapies which are NOT part of the GP. Please contact 0300 300 1790 to access these services or ask about any further enquiries.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register. You will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Missed appointments

Patients are advised to cancel their GP appointment atleast 1 hour in advance and Nurse/Pharmacist/HCA atleast 24 hours in advance of their appointment. Your appointment will be classed as DNA appointment if you do not cancel within these timeframes.

If you arrive 20 mins after your appointment time, please be advised that you may not be seen. Please enquire at reception.



 
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